Refund Policy

Welcome to Promptus, the AI workflow and GPU platform. By using our facilities, or creating an account with Promptus, you agree to the following terms and conditions:

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Refund Policy

We want you to feel confident purchasing Promptus. Please review the conditions below.

💳 Credit Usage

Refunds are eligible only if none of the included 10,000 credits have been used. If any credits are used, the purchase becomes non-refundable.

➕ Credit Top-Ups

Refunds are not available if additional credits have been purchased or topped up after the original purchase.

🛠 Technical Guarantee

If you cannot get the app working, our team will help you troubleshoot. If we cannot get it running within 30 days, you are eligible for a full refund.

⏳ Refund Window

All refund requests must be submitted within 30 days of the purchase date.

📞 Support Requirement

You must contact our support team and allow us a reasonable opportunity to assist with setup before a technical refund can be issued.

💰 Refund Processing

Approved refunds are returned to the original payment method. Processing times depend on your payment provider.

Need Help?

For refund requests or installation help contact us at support@promptus.ai

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